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leo4lydia
Returning Member

I can't run turbotax after downloading.

 
8 Replies
DoninGA
Level 15

I can't run turbotax after downloading.

Zooender
New Member

I can't run turbotax after downloading.

Downloaded Turbo Tax Deluxe on my 2009 Mac Book Pro, won't run on my current OS El Capitan Ver 10.11.6.  Can't upgrade the OS Version any further.  What can I do to run your  software on my current computer??????

 

DoninGA
Level 15

I can't run turbotax after downloading.


@Zooender wrote:

Downloaded Turbo Tax Deluxe on my 2009 Mac Book Pro, won't run on my current OS El Capitan Ver 10.11.6.  Can't upgrade the OS Version any further.  What can I do to run your  software on my current computer??????

 


You will not be able to run the TurboTax 2019 software with your current Mac OS.  You can request a refund of the purchase from TurobTax and then, if you choose to do so, use one of the TurboTax online editions for the 2019 tax return,

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

 

TurboTax 2019 online editions - https://turbotax.intuit.com/personal-taxes/online/

julioramirezo
Level 1

I can't run turbotax after downloading.

I can't run turbotax after downloading.

julioramirezo
Level 1

I can't run turbotax after downloading.

problem when installing turbo tax

BrandiLO
Intuit Alumni

I can't run turbotax after downloading.

Can you please let us know more details about the specific issue that you are having?  Please click here for some troubleshooting steps for installing and running TurboTax on Windows based systems. Please click here for troubleshooting for MAC systems.

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sghandch
New Member

I can't run turbotax after downloading.

I had no problem to install 2019 on my Dell laptop windows 10 but 2020 does not run to open Turbo Tax after I downloaded on my C drive. Any help?

 

[email address removed]

Thanks

Sam G.

KatrinaLO
Employee TurboTax Specialist

I can't run turbotax after downloading.

Please see the information below for assistance:

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...

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