I can't log in

7 replies
70 views

Hello - I have entered my password and verification code several times. TurboTax looks like it will open, but then sends me back to enter my password and verification code. I even tried setting up a new account... why is this happening?

VolvoGirl

Level 15

Try using a different browser and see,

https://ttlc.intuit.com/community/tax-topics/help/why-am-i-directed-to-login-again-after-i-have-successfully-logged-into-turbotax-online/00/819407

Reecole

Level 2

AshleyA129063

Level 12

For assistance with log in issues, please see the following TurboTax FAQ:https://ttlc.intuit.com/community/account-recovery/help/forgot-your-turbotax-online-user-id-or-password/00/26157

Leahlezanic

Level 2

tuirbotax is awful to log in to. I am almost done with taxes and i cant get back in. should i go to tax cut and start all over? This is about the 8th time this has happened.

jeanneboliver

Level 2

I can't login because i left my 14 digit code in Florida and I am home in Vt

I tried downloading a new one but it said since I already had one on my computer I couldn't I jave completed my return but need to edit.

xmasbaby0

Level 15

@jeanneboliver Not sure what you mean by "log in"--you only use that license code for desktop (CD/download) software---not for online TurboTax.

If you installed the desktop software to a PC or Mac computer that you own and it is asking for the code again:

To find your license code:

https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**