I can't get past the verify images when trying to import data from Vanguard. I've clicked on over a dozen motorcycles, bus, stairs, etc but never get verified to import?

[oceanbob6]

I have done this for years, so it's not new . Can I download their pdf and  point TT to the file on my computer to import?? That would be too easy I suppose

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  

Also, make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[oceanbob6]

Thanks for at least getting back to me, it's so difficult to even find how to post a question here and usually it never gets an answer. I'm not using TT online, had problems (similar to what you mentioned) with it in past years so I started getting it on my desktop the past couple of years.  I did get TT Advantage with my subscription this year, so I called, and actually got picked up in a reasonable time frame. But the person couldn't help, seem to have very low level skills and then they transferred which went into a indefinite hold. No help there.   Since I couldn't even get my taxes started with TT this year because of the failed import issue and the lack of any real help, I gave up finally. I've used TT for many years, struggling with issues and wasted so much time until I figured out a way around them, just not doing it all over again this year.

They did at least give me a refund.