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If you purchased desktop software from Amazon--which is what Amazon sells--then you have no need to set up an online TurboTax account. All you have to do is either install or download the program from Amazon to your own hard drive and open it up on your computer to use it. No "logging in", no passwords, no user ID.
Open the program, update it if necessary, and go to File in the upper left corner of your screen and click New Tax Return.
It looks like you are posting from online TurboTax. You need to let go of online TurboTax and use the software you purchased.
Go to your Amazon Orders. They have a link in your account to your digital games and downloads that will show your license number. If you registered the software initially and enter the license number, Intuit should have it.
Use the pay by credit card option. That option will allow you to go into the account you set up when you first installed or to create a new account if you never registered the product.
Even though you may have already paid, you must step through that to finish up the TurboTax return with their software. You might find that you still need to pay the state filing cost, but have already paid for the Federal and State software and the Federal Filing cost with your purchase of the software. You need to use the credit card option, or you could phone and wait on hold for hours.
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