I bought my turbo tax from costco. can I use that activation code to use the online version?

[xmasbaby0]

No.   The software you purchased from Costco has a license code to download desktop software.  it cannot be used to pay for online software. You purchased the CD/download.

[danheick]

The marketing and promotional material is very confusing.  I bout the desktop version at Costco (by mistake) thinking it would activate and authorize the online software for 2020.  I don't want the PC version, but will not be able to get my money back.  Augh.

[NashayLO]

No, the activation code can not be used to activate the Online Software. The activation code can only be used to get a download instead of a CD. To request a refund, Please complete this refund request form, How do I request a refund for my TurboTax product?

[TravisW0n]

I wish I could give you a better answer, but the truth of the matter is that Intuit's specialty isn't tax expertise nor software development.  Their real specialty is deceptive marketing.  Like those special flights from discount airlines that you have to buy in advance, but when you try to use it, they tell you it can only be used on special dates, usually the least desirable ones where the weather is horrible or the country is closed for religious or political reasons.

There's this inability to use the hard copy for the online version, and additionally, the Premier version can be used 5 times, but if you try to use it again on the same computer, it will lock you out and tell you that the license has already been used the maximum number of times.  Intuit is truly the global leader in this department.

[tax1232]

That is very unfortunate. The desktop software sucks!!