I asked my question, but don't know where to search for the response. I don't know why I am unable to use my friends referral link. this is my 1st time using turbotax

[kcarlucci9663]

I clicked his link. I signed in. (I had previously started an application, but never purchased a return yet). Do I have to delete my account and start a new one?

[MonikaK1]

If you asked a question in this forum, and can't find it again, try entering "TurboTax" and then the text of your question in a Google search. This should produce the result you are looking for.

If you are having difficulties with a friend's referral link, try opening the page using a different browser or clearing your cache and cookies. For instructions, please click the following links: Clear Cookies - Clear Cache. You may also attempt to open the link using an incognito or private browser tab.

If you try these options and are still having trouble, see this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.