I asked a question to a specialist and they hung up on me and never called back, despite having my number. Please have a specialist call me.

[CassLO]

Unfortunately, there is no way for us in the forum to have a representative call you back. Please see the information below on how to reach our customer service team.

TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link: Contact Us
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

[gregloriseek]

Got an email with a service code for $20 off due to issues I discussed with Adrianne Crichlow.  Unfortunately, what she didn't say is you cannot be beyond step one of filing when you use this code!  I was (and still am) sitting in step 2.  I called again and Saulius S. tried to help me and in the end he asked I write this to kick this up a level.  I really would like this $20 as I'm spending over $140 not including filing fees.  How can I move back to step 1 in my tax program, or just send me a check for $20 once I finish filing (much easier route)?

[CassLO]

@gregloriseek

To get your partner discount, be sure to always start on the affiliate partner’s website, such as your bank, credit union, insurance company, or other affiliate like Uber or Lyft. Select the TurboTax link from the partner’s website to access your tax return in TurboTax.

You can follow the instructions in the link below:

How do I get my TurboTax affiliate partner discount?

If you have already done this and it is still not working you will need to reach out to customer service, start by clicking on Contact Us.  Answering the questions will help to ensure that your call is properly routed.

[swtphoenix]

Same here. The gentleman didn't even wait until I finish my question. I even waited for an hour on the phone. 

[CatinaT1]

Unfortunately, there is no way for us in the forum to have a representative call you back.