Got an email with a service code for $20 off due to issues I discussed with Adrianne Crichlow. Unfortunately, what she didn't say is you cannot be beyond step one of filing when you use this code! I was (and still am) sitting in step 2. I called again and Saulius S. tried to help me and in the end he asked I write this to kick this up a level. I really would like this $20 as I'm spending over $140 not including filing fees. How can I move back to step 1 in my tax program, or just send me a check for $20 once I finish filing (much easier route)?
