I am using the online Premier version. Yesterday I used the Chat function online but today I do not see the Chat icon pop up onscreen. How do I find online chat function?

[MichelleLO]

TurboTax only offers chat support in the TurboTax Live products. If you have a specific question you can post it here and we can do our best to assist you.

[VolvoGirl]

If you are not showing the Live version today maybe you are in a different account?

[dr_jo]

1. I am using the same version, same logon as yesterday(not Live) - I guess yesterday I just got lucky.

2. I spoke to a TurboTax specialist today (1492371649 as the Support ID) about what she called a known glitch in the program - the system repeatedly shows an error that is not there. She sent me the following link---  https://support.turbotax.intuit.com/forms/containment.jsp?fid=cwalton%7C18047%7Ct---     When I open it, and submit the form, the system states " the page you have requested can be viewed only by users who have signed in". I am unable to file my taxes apparently until this is cleared up.