I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

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It shows you are in Deluxe which is higher. You can try to downgrade to a lower version but you will have to clear and start over. If you have registered you might not be able to clear.

https://ttlc.intuit.com/community/downgrading/help/can-i-downgrade-to-a-lower-priced-version-of-turb...

How do I fill out tax return to be able to e-file and get EIC if my W-2 has $0 in box 1 because I am live-in IHSS provider that is paid in Medicaid waiver payments which are tax exempt

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I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

Get more help

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I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

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I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

Get more help

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