I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

davidwliu90 · ‎March 22, 2020

VictoriaD75 · ‎March 22, 2020

Use the link below to sign up for TurboTax Live products.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

VolvoGirl · ‎March 22, 2020

It shows you are in Deluxe which is higher. You can try to downgrade to a lower version but you will have to clear and start over. If you have registered you might not be able to clear.

https://ttlc.intuit.com/community/downgrading/help/can-i-downgrade-to-a-lower-priced-version-of-turb...

Expert does your taxes

Do it yourself

Resources

Support

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

Unlock tailored help options in your account.

Get more help

Do you have a TurboTax Online account?

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

Do you have an Intuit account?

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

I am trying to use the offer for free turbo tax live basic edition but it is grayed out and I can not select it. How can I do this?

Unlock tailored help options in your account.

Get more help

Related Content