I am trying to find out how to amend my tax return from 2023 that was rejected due to my insurance info not being submited

[wilsonjamie35]

I didnt have access to the email that my account was connected to so I didnt realize that my return was rejected until recently when I finally regained access to it.

[Mike9241]

If your return was rejected, you do not file an amended return. Depending on the reason, you may need to correct something in the return. There can be reasons for rejection that do not require correction. Provide the rejection code and any message so we can tell you what to do. 

[xmasbaby0]

You do not click on anything that says "amend" to fix a rejected return.   Amending is only used to make changes or add information to a return that has been processed by the IRS.  The IRS has not received your 2023 return, because it was rejected.    The IRS did not even receive it.

 You will be able to access the 2023 return you started by using the exact same account and user ID that you used when you started it.   But you can no longer use online software for any further changes.

Start a 2024  return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.

Online tax preparation and e-filing for 2023 returns is now permanently closed.

Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2023 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Mon-Fri

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.