I am trying to complete my return and file but when I press file the screen goes blank white. I have refreshed numerous times and cleared cookies and cache.

[mesquitebean]

What version are you using--Online TurboTax or desktop software?

If desktop, Windows or Mac?

Does the whole screen go white, or is it a popup that is blank?

[janeajanelarmstrong]

Hi @mesquitebean 

I am using the desktop version - deluxe to be exact.

i tried to file again but I still have the blank screen when I got to complete and finish payment.

I called into customer service and the agent suggested all of the following, clearing cache and cookies, update browser, use different browser, as well as give it a day and try again. 

[SteamTrain]

@janeajanelarmstrong 

Your screenshot is the "Online" software

....not the "Desktop" that is installed directly onto a computer.

The clear cache/cookies, might well work for "Online" software...probably wouldn't do anything for Desktop.

[mesquitebean]

If you're using Online TurboTax, did you happen to buy the desktop version but used the Online version by mistake, or did you just make a mistake when you called it "desktop?"

Anyway, does anything change if you let it sit for 2-3 minutes while you take a break?  Or does it continue blank for several minutes?

[mesquitebean]

Also, do you use any ad blockers or script blockers?  If so, you might try disabling them.   I know you've tried different browsers, but have you tried using your browser in a "Private browsing" window (aka, incognito mode)?

[mesquitebean]

Also, if you are using a VPN, you might try without the VPN.