If it will not allow
you to type
If
you are using Turbo Tax Online, the most likely reason for buttons that
don't work or not being able to enter information is that something in the web
browser is not displaying the page properly.
The easiest way around this is to simply use a different web browser. You can select from Google Chrome, Mozilla
Firefox, Internet Explorer or Safari.
If you need to install another browser, be sure to go to the trusted
home site for the software for security
reasons.
If
you are using the Turbo Tax Phone App, then try opening Turbo Tax in the
browser window on your phone. It will
use the same login information but may display the page better.
If
box 15, State Employer ID, is blank
on your W-2, your e-file return should still go
through just fine, as long as there are no other errors on your return.
Your state department of revenue will be able to easily identify your employer
from their 9-digit federal EIN, so the state ID number is a little redundant
anyway, but is still a way that your state tracks employers in their
internal state computer system.
If
you are receiving an error for box 15, try using the federal ID in that box or if the
state requires a particular format, such as ending in XYZ, then enter
99999999XYZ for the number of digits it specifies.
If
the error persists
, try deleting the form and reentering it.
If you have "copied and pasted" to enter some of the information, it
might have spaces or other invisible formatting characters that are causing the
errors. Please be sure there are no extra spaces before the
entries or after the entries. If you have imported into
Turbo Tax, perhaps some of the data was damaged in the transfer and is not
working properly, even if it looks correct on the page. Deleting the
W-2 and manually entering it should solve the problem.
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