I am having trouble logging in

[olsingleshot]

keeps putting me on a time out

[HeatherPLO]

If you are timing out, you may want to fill out the Account Recovery form versus trying to recover utilizing your phone.  

[HeatherPLO · Accepted solution]

Please see below for Account Recovery instructions:

https://ttlc.intuit.com/replies/3300098

[amyb1]

I can not access my turbo account my username name is amb#1 ? I have changed my password probably 6 or 7 times and I can not get access ??

[id2335]

For two days now I get this error immediately after signing in:  "Oops! it appears there was a drop in our connection."

My internet connection works for all other internet addresses including access to Intuit.com.  

[JohnB5677]

The most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online  If you still require assistance,

you can contact us at (800) 446-8848.

TurboTax mobile app  If you still require assistance,

you can contact us at (800) 446-8848.

TurboTax CD/Download software  If you still require assistance,

you can contact us at (800) 446-8848.

[Johnnie12]

Hello I'm having trouble logging

in please help me

[AkinaLO]

The following link has a form you can fill out to help retrieve your account. 

Account Recovery Request for your TurboTax Account      

[korfknb1]

I need to update my e-mail

[AshleyLO]

@korfknb1 If you are locked out of your account and need to update your email address, please fill out the Account Recovery form.

If you're not locked out of your account and just need to simply update your information, please see the following help article: How do I change my TurboTax account email? 

[PATCHEYE626]

STILL CANT LOG IN ??

[JotikaT2]

Please see the link below to reset your login so you can get back into the program.

How to reset your user ID or password in TurboTax

@PATCHEYE626