I am doing iowa state tax return and on the capital gains worksheet it says I have too many characters in the Payor 1 entry. How do I change that?

[grandmayellowcat]

The error is on the dividend work sheet which isn't even filed. The Payor 1 is American Funds Service Company and I guess I need to change to American Funds Service Co.  It won't let me file until I change and I cannot change it.  It lets me highlight but not change.

[JenniB · Accepted solution]

To update the Payer information, go back to where you entered the 1099-DIV on the federal return (Income >Interest & Dividends) and abbreviate the Payer name.

[scanjo]

Just had this same problem. After much searching I found the solution. Go to VIEW in the menu bar and select FORMS. About half way down you should see one or more FORM 1099-DIV (place where dividend came from in parenthesis). Click this and look at the name on THIS form. If you have more than one then look at all of them. Find the one with the longest name and find a way to abbreviate it. The name isn't really important. The tax ID# is. The name just has to fit. Click on another box so it saves it and exit the form. Go to VIEW in the menu bar again and select STEP BY STEP at the top and it should return you to the smart checker again. Rerun the check. You should be good.

My exact situation was this name:

Walmart Inc c/o Computershare

29 characters is too long so I shortened it to:

WMT c/o Computershare

All good then. The limit is somewhere between 21 and 29... My guess would be 25 but it's only a guess.