turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I am being charged for live when I did not use it. The help team told me I need to start my taxes over to correct it. Is there another way or should I go to HR Block?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

I am being charged for live when I did not use it. The help team told me I need to start my taxes over to correct it. Is there another way or should I go to HR Block?

HOW CAN I DOWNGRADE TO A LOWER VERSION

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-pri...

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
SharonD007
Employee Tax Expert

I am being charged for live when I did not use it. The help team told me I need to start my taxes over to correct it. Is there another way or should I go to HR Block?

You can downgrade to a TurboTax product that doens't involve TurboTax Live.  Refer to the TurboTax Help article How do I downgrade to a different TurboTax Online product?

 

 

 

 

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question