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bshaf820
New Member

I accidentally chose Live Deluxe when I just wanted the Deluxe. Is there a way I can restart the process and change what package I want?

 
5 Replies
DoninGA
Level 15

I accidentally chose Live Deluxe when I just wanted the Deluxe. Is there a way I can restart the process and change what package I want?

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

zemor
New Member

I accidentally chose Live Deluxe when I just wanted the Deluxe. Is there a way I can restart the process and change what package I want?

I accidentally choose the live which I dont want.  IRS took my refund so I can only afford to pay the deluxe fee today

RobertG
Expert Alumni

I accidentally chose Live Deluxe when I just wanted the Deluxe. Is there a way I can restart the process and change what package I want?

See the response from DoninGA above.

 

@zemor

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zemor
New Member

I accidentally chose Live Deluxe when I just wanted the Deluxe. Is there a way I can restart the process and change what package I want?

Ok I paid the whole bill how do I get a refund for the live pak

DoninGA
Level 15

I accidentally chose Live Deluxe when I just wanted the Deluxe. Is there a way I can restart the process and change what package I want?


@zemor wrote:

Ok I paid the whole bill how do I get a refund for the live pak


For any type of billing issue you will need to contact TurboTax support for assistance.

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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