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pc0j475
New Member

How to eliminate error 70001?

used solution but did not correct problem

1 Best answer

Accepted Solutions
FrankF1
New Member

How to eliminate error 70001?

This is a spontaneous connectivity issue that usually resolves itself if your connection to TurboTax remains intact while the process you are working on completes.

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

If that does not solve your problem, consider some other things you can try:

  1. Reset your wireless access point and try logging in again
  2. Turn off your computer, your router, and your cable modem, in that order
  3. Wait a minute, then turn your modem back on
  4. Wait another minute, then turn your router back on
  5. Once your router is back up, turn your computer back on and try logging in again

If none of these things resolve your problem, you can also contact TurboTax customer support at https://support.turbotax.intuit.com/contact/


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6 Replies
FrankF1
New Member

How to eliminate error 70001?

This is a spontaneous connectivity issue that usually resolves itself if your connection to TurboTax remains intact while the process you are working on completes.

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

If that does not solve your problem, consider some other things you can try:

  1. Reset your wireless access point and try logging in again
  2. Turn off your computer, your router, and your cable modem, in that order
  3. Wait a minute, then turn your modem back on
  4. Wait another minute, then turn your router back on
  5. Once your router is back up, turn your computer back on and try logging in again

If none of these things resolve your problem, you can also contact TurboTax customer support at https://support.turbotax.intuit.com/contact/


View solution in original post

BS-Smith
New Member

How to eliminate error 70001?

Same advice as from TurboTaxFrankF was given today (11 Jan 19), but did not solve the problem.
skisober65
New Member

How to eliminate error 70001?

Your Windows user name must exactly match the one you used previous years even if you have a new computer. Example: last year when you used TT you were "Jeff" but new computer lists you as "Jeff Smith" and TT will give you error code 70001. Create a new Windows user account with administrative privileges and use that when you log in to TT.

newt1408
New Member

How to eliminate error 70001?

Already did that

Critter
Level 15

How to eliminate error 70001?

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Darz31
Level 1

How to eliminate error 70001?

I have same problem and I don't even know what you are referring to to do it.

Is anyone having issues with Windows 10 HOME? That's what I have, and I am slowing coming to the realization that I simply cannot do my taxes on TT again.

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