How to download my free state tax form from a new license while my computer has already downloaded other states with an old license?

liztan911 · ‎March 26, 2023

I have a new license which has a a free state download, however, after I activated the new license code, Turbotax still sticks to my old forms, and when I try to download a new state, it will ask me to pay for extra state forms. Can someone help how I can utilize the free state download from my new license code?

MichelleLO · ‎March 27, 2023

If the program is prompting you to pay for your state download, please reach out to TurboTax Customer Support for assistance.

What is the TurboTax phone number?

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How to download my free state tax form from a new license while my computer has already downloaded other states with an old license?