If you have not paid, simply exit and do not complete filing. You can also clear all entries in this years return by doing the following: Using Clear & Start Over in Turbo Tax Online

If you need a refund, please contact Customer Support. For security reasons we are unable to process refunds through this public forum. Contact Customer Support

Jaynie McQuirk

Level 2

I have paid!

CatinaT1

Alumni - Intuit

Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service

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Sadeqalnaham

Level 2

Cancel my 130 dollars refond my Mayne to my card

linaj20201

Alumni - Intuit

If you have already filed, you can return to the program to make corrections without amending, only if your return is being rejected. If your return is accepted, to change your information, you will have to amend it.

If your return got rejected for any reason, you can return to the program/account to edit along with other changes and re-submit it. For instructions, click here Fix a reject 2019. You do not need to file an amendment 1040-X.

If your return has been accepted, you will have to amend by filing a Form 1040-X. Please note that you should not try to amend your return until it has been fully processed and you have received your refund or your payment has cleared. If by editing the information does not change the refund or amount you owe, you do not need to submit the amendment. @scola_22

[Edited 1/23/2020 | 2:20 pm EST]

aiza

Level 2

@linaj20201 do I have to pay again if I’m going to do the amendment?

kcdcd

Level 2

You're better off finding another tax preparer. They will not refund you even by mistake.

JakailaLO

Level 8

Please use this link to contact Turbo Tax customer support for assistance with a possible refund. https://support.turbotax.intuit.com/contact/. If possible, have your order or confirmation number handy.

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lealish08

Level 2

Please cancel my turbo tax. Erase all information. Thanks

ChondelLO

Level 12

As long as you haven't paid your TurboTax Online fee (or registered a cost-free version), you can clear any data you've entered using the Clear & Start Over feature. Once you've paid or registered, we're required to store copies of your return.

Can I delete my tax return in TurboTax Online? - Community

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john karsnitz

Level 2

Your system will not allow me to fix an entry so I want to cancel my payment for order #TTWCB72492920

alantraenkner

Level 2

I ordered 2 copies and only need one. Now do I cancel the extra?

TerukoL

Level 13

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linziglass

Level 2

PLEASE CANCEL MY REQUES FOR HELP WITH TAXES

Please do not charge my credit card as I am not comfortable putting all this information through online.

I did put my credit card through and DO NOT WANT TO BE CHARGED as I did not use your services.

thank you

linzi glass

[phone number removed]

linaj20201

Alumni - Intuit

If you did not file your taxes by selecting the " Transmit" button at the end of the filing process, you will not be charged.

@linziglass

Christy9019807

Level 2

I couldn’t wait I had my taxes done by someone else I need to cancel this service

linaj20201

Alumni - Intuit

If you have already filed, there will not be any refund, unfortunately. However, if you have not filed but changed your mind, contact our customer service at TurboTax contact.