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TurboTax Live includes help from a tax expert when you need it, and the option for a final review of your return. There are two ways to add these benefits.
Option 1 - Start with TurboTax LiveWhen you first start your return you can choose a TurboTax Live product
You'll see the cost for your version of TurboTax Live when you select it.
Option 2 - Upgrade to TurboTax Live If you started with a different TurboTax productIf you originally selected TurboTax Free Edition, Deluxe, Premier, or Self-Employed, you can add TurboTax Live.
You can do this at different points while working on your return, but to add it now:
You'll see your TurboTax Live price in this screen.
Don't worry about paying for TurboTax Live before you speak to a tax expert. You'll pay when you file your taxes.
If you have a question about your return and aren’t sure if it requires the help of a Tax Expert, enter your question in the Search box and we’ll let you know if you need a Tax Expert.
Note: TurboTax Live is available for TurboTax Online customers only. TurboTax Live is not available in the TurboTax CD/Download software.
I do not need a tax expert. I received two TT discs and I want to know how to return one and get the refund. I have tried several times to get an answer or find someone to talk to on the website, and have called a couple of times with my customer ID - [social security number removed]. The website cannot figure out this is different from a fed/state refund. I need a real person to tell me how to get this done! Thank you,
William Phillips
[phone number removed]
When you request contact with customer support do NOT use the word "refund." Use the word "billing".
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