If you choose to have your TurboTax fee taken from your refund, that refund will be handled by Santa Barbara Tax Products Group (SBTPG) A Greendot Bank Company, not TurboTax.
Here is information about getting help with your refund that is being handled by Santa Barbara Tax Products Group:
https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410
How long does it take to get my refund from SBTPG?
TPG does not hold your money. When a deposit is received from the IRS, your money is processed as soon as it received and typically issued within 24 hours of receipt. If you selected direct deposit, it may take 1-2 business days to reach your bank account. Your payment is not wired to your account.
In very rare cases Santa Barbara Tax Products Group (TPG) may require identity verification before your funds can be issued. This is for your personal protection. TPG makes every effort to verify your identity as quickly as possible.
Common reasons for delays
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