How long does it take to get the download? I bought from Costco and the automated attendant on turbo tax said it was sent. It's been 2 hours and I still don't have it.

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I've been waiting all day for my email. It did NOT go to Junk box, etc. I tried the 800 number again to no avail. Called 800 number and asked for a person and they said they had to ask permission or something and I was on hold for a long while then asked someone call me back when they sort it out.

What is going on Intuit/TurboTax?