Get your taxes done using TurboTax

I've been waiting all day for my email.   It did NOT go to Junk box, etc.  I tried the 800 number again to no avail.   Called 800 number and asked for a person and they said they had to ask permission or something and I was on hold for a long while then asked someone call me back when they sort it out.

What is going on Intuit/TurboTax?