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It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/
@VolvoGirl@Thank you for trying to help. All logged out and go through steps. Did not show all IDs
Did you by chance use a different email address for the User ID you are having trouble locating?
On the account recovery page, you should see Verify my account a different way for more options to verify your identity.
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