How do i start a new return with the same software previously purchased

[jchcoop1952]

I used TurboTax online, purchased software and did my return. now i need to do another return with the same software.

[Mike9241]

with online each return must have its own account though the same e-mail address can be used for up to 5 accounts. doing a second return in an account will permanently delete all the info for the first return. 

[xmasbaby0]

You are posting your question from online Self-Employed.  If you are using online software you get ONE return per fee, not multiple returns.   

Or did you purchase the CD/download and use online by mistake?

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...