Solved: How do i shut this acct down and remove my info or...
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shannynj
New Member

How do i shut this acct down and remove my info or at least freeze it or lock it or something because someone has made 5 attempts to log in in the last hour and it shows that someone apparently did ga

Now it's 7 times apparently. I've got a new phone call and 6 text with some verification code payment code that whoever's trying to hack in needs how do I stop this shut this down now?
1 Best answer

Accepted Solutions
bluedeb
Level 15

How do i shut this acct down and remove my info or at least freeze it or lock it or something because someone has made 5 attempts to log in in the last hour and it shows that someone apparently did ga

TurboTax accounts cannot be deleted. As long as you haven't paid your TurboTax Online fee (or registered a cost-free version), you can clear any data you entered using the Clear and Start Over feature. 

 

Once you've paid or registered, the law requires Intuit to store copies of your return. These are the same requirements imposed on all accountants, CPAs, and other professional tax preparers. (Fees paid through Refund Processing and pre-paid code also count as "paid.")

 

You can, however, deactivate a TurboTax account:

  • For TurboTax Online users – sign in to your account, click Contact and type your question to talk to a live expert. You need to be using a paid version of TurboTax.
  • For TurboTax Desktop users or other situations, type a question here and make sure to select your product.

You will need to supply identification documentation to substantiate who you are.

View solution in original post

1 Reply
bluedeb
Level 15

How do i shut this acct down and remove my info or at least freeze it or lock it or something because someone has made 5 attempts to log in in the last hour and it shows that someone apparently did ga

TurboTax accounts cannot be deleted. As long as you haven't paid your TurboTax Online fee (or registered a cost-free version), you can clear any data you entered using the Clear and Start Over feature. 

 

Once you've paid or registered, the law requires Intuit to store copies of your return. These are the same requirements imposed on all accountants, CPAs, and other professional tax preparers. (Fees paid through Refund Processing and pre-paid code also count as "paid.")

 

You can, however, deactivate a TurboTax account:

  • For TurboTax Online users – sign in to your account, click Contact and type your question to talk to a live expert. You need to be using a paid version of TurboTax.
  • For TurboTax Desktop users or other situations, type a question here and make sure to select your product.

You will need to supply identification documentation to substantiate who you are.

View solution in original post

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