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NormallyAspirated
Returning Member

How Do I Send TurboTax Software Bug Information To TurboTax Support For Investigation?

Below is the e-mail I'd like to send to TurboTax software support, but even the helpful TurboTax live support person was unable to provide me with the appropriate e-mail address  :(

 

TurboTax Support Team:

There appears to be a bug in the California FTB form 5805 within TurboTax Deluxe 2020. Please find below the sequence of events that led me to try to raise this issue with you.

1) I completed and submitted my Federal and California taxes for electronic filing using TurboTax 2020 Deluxe edition running under Windows 10 Home edition.

2) My Federal Return was accepted.

3) I received a "ACTION NEEDED! Your Rejected State Return" e-mail notification with the error message "F5805-010 - If Form 5805, Part I, Line 1 (Is Waiver Requested) is checked Yes, then Part I, Line 1 explanation attribute and Part II, Line 13 Estimate Penalty waiver requested attribute must be present."

4) I Modified form 5805 by following the very simplistic instructions provided by Intuit to 'resolve' this issue. TurboTax reported "Great News! Your return has no errors". I saved the ".tax2020" file and re-submitted my California state return.

5) I received another (second) "ACTION NEEDED! Your Rejected State Return" e-mail notification with the same error message.

Form 5805 was an integral part of the successful electronic filing of my California return for tax year 2019, using TurboTax Deluxe 2019 software.

Therefore, it would appear there's a bug in TurboTax 2020 software for Form 5805.  I trust that the TurboTax team will investigate, recreate and resolve this problem as soon as possible.

I have attached the version and build information for the copy of TurboTax Deluxe 2020 that I'm running under Windows 10 Home Edition Build 19041.867 [removed]

Please advise.

Thank you!

 

[removed]

3 Replies
NormallyAspirated
Returning Member

How Do I Send TurboTax Software Bug Information To TurboTax Support For Investigation?

TurboTax Deluxe 202 software build info  ... 

[removed]

 

 

NormallyAspirated
Returning Member

How Do I Send TurboTax Software Bug Information To TurboTax Support For Investigation?

I was just able to coax my copy of TurboTax Deluxe 2020 (for Windows) software into completing the California FTB Form 5805 correctly and now my CA State tax electronic filing has been accepted.

 

I suspect the programming logic for this form in the TTD-2020 "fat client" software needs to be reviewed.   Intuit may not consider it to be a bug, per se, but the logic definitely needs to be more bulletproof to prevent end-users like myself accidentally shooting themselves in the foot. 

 

I've used TuboTax for about 20 years without any problems, albeit my tax situation has become more complex over time.  However,  this was the first time I've ever needed to contact Customer Support, but they were unable to resolve my problem in a timely manner, despite trying their best.

 

My work around for CA FTB Form 5805 was as follows:

 

1) Changed my answer to N/A for Part I Line 3 (P1L3") and deleted the values previously entered for the uneven withholding amounts.   (the question for P1L3 is itself confusing because it uses negative logic).

2) Manually entered my CA 2019 tax amount into the field for Part II line 5.

3) Retained the text in the P1L1 Waiver Explanation field and also all the data in Part III  (Annualized Income Installment Method) entered previously.

4) Entered "Waiver" as text into the leftmost field of Part II Line 13

5) Entered  the numeric value of the Estimated Tax Penalty ( found on line 14 of 5805 Wks II ) into the rightmost field of Part III Line 13.

6) Checked for errors -- received "Great News! -- Your return has no errors" from TTD2020 (but it had lied about that before)

7) Resubmitted my CA State tax filing, which miraculously, on this third attempt was accepted.

 

I hope this post helps any other weary soul who is wrestling with the CA FTB Form 5085 in TurboTax.

NormallyAspirated
Returning Member

How Do I Send TurboTax Software Bug Information To TurboTax Support For Investigation?

Typo correction:  #5 above should state "Part II Line 13", not "Part III Line 13"

(apologies from my fat fingers).

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