Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Still need to file? Our experts can get your taxes done right. Get started >
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Showing results for 
Search instead for 
Did you mean: 
New Member

How do I reach a live person to find out what's wrong with my return?

Pending since March 13th no help from turbo tax purchased highest plan 
Desperate at this point.
2 Replies
Level 15

How do I reach a live person to find out what's wrong with my return?

Level 15

How do I reach a live person to find out what's wrong with my return?

Did you mail your tax return or e-file it?   The IRS is taking six months or longer to process many mailed returns, so if you mailed it in March, you may still be waiting for awhile.  Nothing will even show up on the IRS refund site until your envelope is opened and a human enters it into the system.


If you e-filed:


First, check your e-file status to see if your return was accepted:


Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.


You need your filing status, your Social Security number and the exact amount  (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:

To track your state refund:

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.


**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies