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TurboTax will calculate, based on your income, filing status, carryover losses, dependency status, etc., what you are eligible to receive. For example, if you qualified for a tax credit, such as the Earned Income Credit (EIC), TurboTax will reduce your tax liability by the amount of the EIC, and if there is any leftover EIC, TurboTax will include that leftover EIC in your refund.
If you provide more information about your tax situation--without disclosing any personally identifiable information--we can provide more information about your deduction and credits. For example, what is your income amount? Is your income from your employer, or are you self-employed? What types of income do you have, such as wages, dividends, interest, stock gains/losses? Can anyone claim you as a dependent on their tax return? What is your filing status?
@ghettovero13
You posted your question from a version of online Live software. If you are really using that “Live” software you can get help from your “expert.”
You are posting from TurboTax Live. You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
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