How do I get TurboTax to respond to inquiry about overbilling. Florida does not have state income tax, but I was charged $54 for a state tax return?

[loxriver27]

Is there a way to talk to a human being at turbotax?

[xmasbaby0]

FLORIDA

Florida does not have a state income tax.   You should have skipped the FL tax unless you own rental property  in FL or a FL based business.

Florida has a  tangible personal property tax form that is used in a Florida-located business or rental property and is filed with the county property appraiser by April 1st. 

If you do need to file a Form DR-405, nothing will print (except an instruction sheet) unless assets were transferred or you manually entered assets in the DR-405 worksheet.

If you do not have tangible personal property to report, choose   Skip State   in the   State Taxes   section.

If you proceeded past the warning screens, try deleting the Florida return --> https://ttlc.intuit.com/questions/1900608

If you actually already paid for an unnecessary FL return:

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[DoninGA]

Florida does not have a personal income tax but they do require a Form DR-405 for a Tangible Property Tax return.  You must have indicated you needed to file the DR-405 because you had rental property or a business in Florida.  Otherwise when the page was presented you should have clicked on Skip State.

You will need to contact TurboTax support for this issue.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax