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ckondo7
Level 1
Apr 2, 2020 3:13 AM UTC
Question

How do I get technical support for the website?

The website keeps hanging when I click on "Wrap up income." This has been happening several days. I already cleared all the data I entered and started over, and the website hangs at the same point again. I even logged in using a completely different browser. How do I contact Technical Support?

12 replies

CassLO
CassLO
Level 11
Apr 2, 2020 4:35 PM UTC

For assistance with this, you can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link: Contact Us
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

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    Geopatra
    Level 2
    May 4, 2020 7:00 PM UTC

    That link doesn’t work. Why is it SO HARD to get the phone number for TT CS???

     

      DoninGA
      Level 15
      DoninGALevel 15
      Level 15
      May 4, 2020 7:02 PM UTC
      @Geopatra wrote:

      That link doesn’t work. Why is it SO HARD to get the phone number for TT CS???

       

      See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

       

      Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
      Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

      Guythiel
      Level 2
      Mar 21, 2022 5:06 PM UTC

      I need technical supporte

      VolvoGirl
      VolvoGirl
      Level 15
      Mar 21, 2022 5:07 PM UTC

      Either try asking here in the forum or How to contact Turbo Tax
      https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

      What is the Turbo Tax phone number
      https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

      Larniecat
      Level 2
      Mar 23, 2022 3:24 PM UTC

      Need to talk to a human , never got download

       

        Larniecat
        Level 2
        Mar 23, 2022 3:28 PM UTC

        Never got download, need to talk with a human 

         

          AkinaLO
          AkinaLO
          Level 15
          Mar 23, 2022 4:49 PM UTC

          To reach customer support for Turbotax, click the link below for instructions.

          What is the TurboTax phone number? - Intuit       

          **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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