How do I file a customer service complaint

[kiwi02]

I also agree. Do not use TurboTax! My taxes are very simple and I selected the free software and the standard deductions. TurboTax online told me that because I'm a homeowner, I'm required to pay for the Deluxe preparation. However, when I went to another free site to prepare my state tax return, I discovered that NO other site is charging me for a federal return except Turbotax. They attempt to trick consumers. Customer service refused to help me or refund me. Use another service or prepare to be ripped off.

[Merrik]

You cant... their website is garbage.. wont accept payment via credit or debit but when you click pay with return (which costs more) it magically works... then they make you consent to giving away personal info before you can even file... add ons and more add ons that are completely worthless..file somewhere else... 

[mowthelawn2day]

Your last representative, Jaden hung up on me. She was unable to answer. My question had very little interest in my question and very little understanding of the subject matter.

[LaShaunA3]

 We at Intuit TurboTax want our users to be completely delighted with their experience using our products and services, and successful in their financial lives and businesses.

Are you able to call back and speak with one of our experts who will be happy to assist you?

Additionally, once you file your return, as long as the settings to receive communication from Intuit don’t block it, you will see a pop-up message or receive an email with a survey asking you about your experience. 

We encourage you to leave your notes and comments there. “Voice of the Customer” notes and comments are read and acted upon. 

If you are using TurboTax Desktop, you can also leave feedback at the Final Steps tab.