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emarkels
Level 1

How do I download TurboTax on my new laptop that has no CD drive after buying a CD for my old laptop?

The website tells me that I already have an account using the code after I find the right place and enter the code.
2 Replies
MichelleLO
Employee TurboTax Specialist

How do I download TurboTax on my new laptop that has no CD drive after buying a CD for my old laptop?

If the program is telling you the license code has already been used, please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please see the below FAQ for contact information:

What is the TurboTax phone number?

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emarkels
Level 1

How do I download TurboTax on my new laptop that has no CD drive after buying a CD for my old laptop?

I had to get personal help from an agent - and she had the same error message that I got.  She fixed it, but it was not easy even for her.

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