Please see the TurboTax Help article below for help troubleshooting installation issues.
Please click here for Mac.
If these steps do not help resolve the issue, please click the link below to help get your connected to the right person for assistance.
The CD comes with download instructions on the package along with the activation code.
You get a code to install the CD which will also let you download the program so you don't need to call in anymore if you don't have a CD drive.
Find the License Code
How to download
How to install on Windows
How to install on Mac