How do I credit my account with the service I bought at the store?

[kward365]

how do i use my license code?

[DoninGA]

You purchased the TurboTax software, either a CD or Download.  The software is installed on your personal computer and during installation you will be asked for the license code.

You did NOT purchase one of the TurboTax online web based edition which you have to access with a User ID and Password.  So sign off the online account and start, complete and file your tax return using the software installed on your computer.

[xmasbaby0]

You cannot pay for online TurboTax using the license code.  That code is only for the CD/download.

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...