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ebtchen
New Member

How do I complete my order after I return from the PayPal site?

I don't see any way to proceed to the next step. It just takes me back to the payment options again in an endless loop.
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5 Replies

How do I complete my order after I return from the PayPal site?

Not sure what you are trying to do on the PayPal site.  Please explain.

 

https://ttlc.intuit.com/community/payments/help/what-forms-of-payment-does-turbotax-online-accept/00...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

How do I complete my order after I return from the PayPal site?

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
ebtchen
New Member

How do I complete my order after I return from the PayPal site?

When PayPal is selected for payment, a popup window opens to your linked account. After it processes, the popup closes but the only active buttons are Back and Update which reloads the page. There is no way to checkout. 

How do I complete my order after I return from the PayPal site?

Contact support during business hours Monday - Friday for help with this.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
ebtchen
New Member

How do I complete my order after I return from the PayPal site?

That was my first choice but unfortunately it is already after 9p pst on a Friday night and they only operate M-F.

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