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bocodh
Returning Member

How do I Access a previously started 2019 return done with download on computer?

I have the downloaded version of turbo tax on my computer.  I nearly finished, and now that i have the last bit of information I need, I cannot access the return.  I see a 1040 Turbo Tax document on my hard drive, but when I open it, it prompts me that Turbo Tax is installed, and I need to activate it with my 14 digit code.  But I already started it, and don't want to reactivate it, and lose all that I already did.  Plus I don't have my code anymore.  Help!

4 Replies
VolvoGirl
Level 15

How do I Access a previously started 2019 return done with download on computer?

Yikes, you were suppose to save the code.  There is a problem with it asking to activate.  

Turbo Tax asks for the License Code each time you start
https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every...

 

Contact Customer Service for a Code
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

bocodh
Returning Member

How do I Access a previously started 2019 return done with download on computer?

Ok, I did find my activation code, but not sure I want to activate it again, and lose all I did already.

VolvoGirl
Level 15

How do I Access a previously started 2019 return done with download on computer?

That won't touch your return.  Your return is saved in a separate data file ending in .tax2019.  See if you have that file in your Documents.  Are you on Windows or Mac?  Windows also saves your return as a .tax2019 file starting with a ~ tilde sign Incase you lose the main one.  In Windows your returns are saved in Documents in a Turbo Tax folder.

bocodh
Returning Member

How do I Access a previously started 2019 return done with download on computer?

Yes, it's all there.  I called customer service.  they said to go ahead and activate account - I did find my code, and it brought up my 2019 return where I had left off.  Phew!  I guess the activation prompt is an issue, but at least it doesn't restart the whole process.

 

Thanks for your help.

 

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