How can I speak to someone at Turbotax?

[Mark hawthorne]

I would like to go ahead and pay my Ohio taxes.  How can I do that now ? I don't want it to be deducted from my checking account later. 

[AliciaP1]

You can directly pay Ohio through the state payment portal on the OH website.  You can follow these steps:

1. Visit Pay Online
2. Either set up an account (or use one you may already have) or make your payment as a "Guest" without a specific account
3. Walk through the steps to pay your tax either way you choose

@Mark hawthorne

[paula46delgado]

To whom it may Concern: i haven't received  my refund, and i was wondering did something go wrong on my tax forms

[mesquitebean]

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@paula46delgado wrote:

To whom it may Concern: i haven't received  my refund, and i was wondering did something go wrong on my tax forms

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How long has it been since you filed?   Did you efile, or did you file by printing, signing, and mailing the return?

If you efiled, you should double-check to be sure the return was efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.

If that showed it was accepted, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund.  
https://www.irs.gov/Refunds

TIPS when using the IRS WMR tool:

• Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.  Or if you filed a paper return in postal mail, wait at least 4 weeks before using it.
• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• You can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

To track a state refund:
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

[Howardrubin1]

I did my 2021 return and Turbotax calculated that I owed the IRS $940.00. I filed and paid the $940.00.

Several weeks later I received a letter from the IRS stating that I over-paid and they owe me $3,046.00. Two days later I received a check from the IRS for the $3,046.00.

Why was Turbotax wrong?  Can I trust Turbotax to do my 2022 return correctly?  I have used Turbotax for at least ten years. What's up?

Howard Rubin

[xmasbaby0]

@Howardrubin1 No one in this user forum can see your tax return or access your account.   So no one at TT knows what the IRS changed or why---we can only guess.   Only the IRS can explain why they sent you a refund.   But --- did you pay estimated tax during the year and forget to enter the estimated payments when you prepared your return?   Or did you apply a previous year tax refund to the tax owed for the most recent return?  If those are not the reason---then ask the IRS for an explanation.   The IRS does not tell TurboTax when they change something on your return.

[mesquitebean]

@Howardrubin1 

Did the letter not indicate any clue as to why your refund amount increased?

If you need help with that letter or understanding why your refund increased by the IRS, you can talk to TurboTax free Audit Support Center.  They are likely much easier to reach than the IRS right now.   They help with IRS letters and can question you about items on your return to see if there is a clue as to why your return differed.   You may still have to phone the IRS later for specific info if any question persists.

To get the phone number for the TurboTax free Audit Support Center go to the link below, and near the top left where it says "We can help you with your tax letter," click the blue "Get Help" button, and follow the prompts.

https://support.turbotax.intuit.com/irs-notice/audit-support/