@ Rhidium wrote:
I purchased "TurboTax Tax Software Deluxe + State 2019 [Amazon Exclusive] [PC Download]" which should include State. (I bought a legitimate version)
I tried to install it and it gave me an issue. I originally was using 2019 TurboTax Business & Home on a friend's computer to see if it works. I then bought Deluxe for myself and copied the file over and tried to load it. Upon loading the 2019 files, it would pop up a window requesting which state to download, and then request a payment of $44.95 for downloading of the State even though I have state as part of the package! I paid for it already so what is going on?? What am I doing wrong?
You said "Quicken" in your question, but I know you are referring to TurboTax.
So are you trying to open the *.tax2019 data file you started preparing on your friend's computer in your own version of TurboTax?
Deluxe comes in 2 versions--one with Federal and State combo, and one that is Federal-only. You said you have the combo Federal and State version, so it should not charge you for your first state program.
Have you rebooted (restarted) your computer since installing Deluxe? If not, do that first.
Before trying to open that *.tax2019 data file, download the state program into your software first, and see if it asks you to pay. To do that, start a new dummy return just long enough to download the state program. To download the state program, go to the top TurboTax menubar and choose ONLINE menu, and then "Download State."
Does it still ask you to pay?
Once the state return is downloaded, then open the *.tax2019 data file you were preparing on your friend's computer.
If it continues to try to charge you for that first state program, here's how to reach TurboTax Support:
Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Mon-Fri.
You can use this contact form. Be sure to indicate in the dropdown menu that you are using the CD/download product.
https://support.turbotax.intuit.com/contact
