turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

How can I change my phone number for my email login account, which is different than my UserID login (same email address)?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

6 Replies
BrianH1
Intuit Alumni

How can I change my phone number for my email login account, which is different than my UserID login (same email address)?

If you no longer have access to your email address or phone number and can't access your account, you can update your info with the form below.

https://ttlc.intuit.com/questions/1899319-account-recovery-request-for-your-turbotax-account

Here's another link, this one to the account recovery page - https://myturbotax.intuit.com/account-recovery/

How can I change my phone number for my email login account, which is different than my UserID login (same email address)?

My accounts are both tied to the same email. One has a UserID, and I have the password for that. The other uses my email as a login. The form you sent me the link to, I tried to use, but I cannot have the old and new password as the same thing, so that doesn't work for me.
Mislila
Returning Member

How can I change my phone number for my email login account, which is different than my UserID login (same email address)?

I have another email account that I can not log in because I do not have the password nor do I have access to the old number links to that account. I have tried to contact intuit and even sent in my ID. They said they would update my account in 1 business day. It's been two days since I sent in the email & it is impossible to find someone to help me with this.

TiffanyL
Intuit Alumni

How can I change my phone number for my email login account, which is different than my UserID login (same email address)?

In this type of situation it would be best to call into TurbTax by phone. They would be better equipped to assist you with this particular situation. Below you will find the contact information for phone support: 

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

How can I change my phone number for my email login account, which is different than my UserID login (same email address)?

Need to have verification code sent by text instead of email so I can finish filing taxes

DeanM15
Expert Alumni

How can I change my phone number for my email login account, which is different than my UserID login (same email address)?

You can change your phone number in your TurboTax account.

 

After your sign into TurboTax online, in the lower left-hand corner click on Intuit Account. Next to your phone number click on Edit. Then enter your new phone number and your password once. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question