This error is often triggered by a "looping" behavior where the software tries to verify your identity or payment but cannot communicate with the server.
Try these things:
- Clear Browser Cache and Cookies: This is the most common fix. Cached data from earlier in your session can interfere with the secure transmission of your payment or filing info. After clearing, sign back in and go directly to the File section.
- Use an Incognito/Private Window: Open a new Incognito (Chrome) or Private (Safari/Firefox) window and sign in to TurboTax there. This ensures a "clean" connection without any active browser extensions (like ad-blockers) interfering.
- Run the Reviews Manually: Sometimes the snag is caused by a skipped question. Go back and run the Federal Review, State Review, and Final Review (Check my info) one at a time. Do not skip any screens, even if they look correct.
- Check Your State Return: If you are at the payment screen for a state filing fee, the error may be caused by a missing entry in your state return. Revisit the State section and ensure there are no "Needs Review" flags.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
