Hi. I am trying to download my 2018 return. The download is taking a very long time - how long does this usually take?

chesterpj · ‎March 15, 2020

JeanneLO · ‎March 16, 2020

If you are stuck on a screen in TurboTax you may need to log out/close out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies.

Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To delete your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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Hi. I am trying to download my 2018 return. The download is taking a very long time - how long does this usually take?

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