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Level 2
May 15, 2020
Question

Help!! Turbotax stopped working error message

  • May 15, 2020
  • 130 replies
  • 584 views

I realize I might be in the wrong forum but can't figure out where I should post this.  I'm mostly done with my taxes but need to revise an Interest and Dividend amount.  When I click on that section I get an error message "Turbotax has stopped working".  I've tried several times with the same results.  Tried uninstalling and reinstalling Turbotax.  I'm using Windows 7. I even called the 800 support number and a lady asked me what I expected her to do - she said "I only work here" and hung up on me.  Thank you!

    130 replies

    Level 2
    May 18, 2020

    Having the same issue. Keeps restarting after my second W2 entry. Annoying.

    Level 2
    May 18, 2020

    Getting the same error message that TurboTax has quit working when trying to make any changes.   Tried a new return and couldn't get past the screen for interring internet income without getting the "TurboTax has quit working" error message.

     

    Problem signature:

    Problem Event Name:                        APPCRASH

    Application Name:                             TurboTax.exe

    Application Version:                           2019.41.30.244

    Application Timestamp:                     5eba5031

    Fault Module Name:                          clr.dll

    Fault Module Version:                        4.0.30319.36543

    Fault Module Timestamp:                  5c9d2060

    Exception Code:                                  80131506

    Exception Offset:                                002cc88f

    OS Version:                                          6.1.7601.2.1.0.256.48

    Locale ID:                                             1033

    Additional Information 1:                  6a9b

    Additional Information 2:                  6a9b8e4a69458d7ee1603e974369b2a5

    Additional Information 3:                  3b61

    Additional Information 4:  3b61be[phone number removed]cb[phone number removed]

    Level 4
    May 18, 2020

    Having same problem.  Can you please tell me how to access the Problem Signature such as you posted?  Want to see if mine is the same.

    Level 4
    May 18, 2020

    There should be a little dropdown arrow saying "View problem Details" in the "TurboTax has Stopped Working" mini-window.

     

    bluepost22

    Level 2
    May 18, 2020

    I am having the same issue.  Running Win7.  Issue started after the last TT update.  Very frustrated!  Hoping for a fix soon from TT.  

     

    Level 2
    May 18, 2020

    same here.....when i enter deductions dialog.  Been working fine until latest TT update!  Can't get past deductions now and totally stuck.

     

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: TurboTax.exe
    Application Version: 2019.41.30.244
    Application Timestamp: 5eba5031
    Fault Module Name: clr.dll
    Fault Module Version: 4.8.4110.0
    Fault Module Timestamp: 5de6da2a
    Exception Code: 80131506
    Exception Offset: 003196d6
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: a0f4
    Additional Information 2: a0f4dc82a0b7844ae73b4189298bce4d
    Additional Information 3: d0a6
    Additional Information 4: d0a6e268560759ba03f4c0f4d8f2479a

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Level 2
    May 18, 2020

    Just started working on  taxes and TT self-updated...   Then TT kept crashing on almost every "Continue".   So while waiting for an agent to call, I kept saving my return after every step before hitting "Continue", "Next", etc.   At some point, TT no longer crashed (last was after uploading brokerage info).    I started a new return and the previous crashing didn't happen so somehow TT self-cured itself...     Just wanted to tell you my experience on Win7...  Hopefully will keep working.

    Level 2
    May 19, 2020

    Solution:

     

    Do not open Turbotax yet.  First, RIGHT CLICK on TurboTax icon.

    Click Properties.

    Click to open Compatibility tab.

    Click checkmark next to "Run this program in compatibility mode for:

    Then select Windows 7 from drop down menu.

    At bottom of screen, click checkmark next to "Run this program as an administrator"

     

    So far, TT is now working.

    Level 2
    May 20, 2020

    This workaround solved the issue for me, thank you!

    Level 2
    May 19, 2020

    Same issue and CAN'T get through to Turbo Tax !  Hope that they're working on it !!!!

     

    Critter
    Level 15
    May 19, 2020

    Read the posts in this thread ... a couple of solutions were posted ... try them.

    PeanutSFOAuthor
    Level 2
    May 20, 2020

    Civres solution seems to work.  Except that when I checked run as administrator, Turbotax asked me to enter the activation key.  I entered the same key I initially used and it said that the key was invalid!  Tried unchecking the run as administrator box and this time it seems to work.   VERY FRUSTRATING INTUIT!!!

    Level 2
    May 20, 2020

    I'm experiencing the same thing as well.  Just ran a full scan on my whole computer in case that was the issue, and nothing came up.  Have Windows 7.  When I worked on TurboTax in April, I had no issues.  Revisited now to finish them up, and it keeps bumping me off... so frustrating!  The problem must be within TurboTax!

    Level 2
    May 20, 2020

    If you do the Civres hack, above, it will work.  I've now done it to Premier and Business (the big Business, not Home&Business) and both are running smoothly.  Sure, it's a bug within TT, but why worry about it?  Just fix the problem using the Compatibility hack.

    Level 2
    May 21, 2020

    Just paid $40 upgraded to Home & Business version and hope it will work. And it worked for only 5 minutes then crashed again and again. Frustrated 😞

    VolvoGirl
    Level 15
    May 21, 2020
    Level 2
    May 23, 2020

    I am having the same issue, I had to re-enter license with each login now have I receive message that I have exceeded my license code use