HELP REMOVING "PAY WITH MY REFUND" CHARGE

[efrain1964sb]

when I filed my tax return I added the "pay with refund" option. The problem is that the IRS collected my refund so the payment was not made. I called customer support in order to remove that extra charge since I didn't use that service and told me they would send me an "updated" billing removing that 44 charge from my bill. I haven't received that email, so I called again and they made me wait 1 hour after I called them and they simply hanged up. I don't know what to do.

[Opus 17]

No one on this forum has access to your account.  You need to call support.

What is supposed to happen is that, suppose you have Turbotax fees of $100 plus $40 for "pay with refund."  When the IRS keeps your refund, Turbotax will eventually debit your bank account for the fees (you gave permission for this when you signed up for pay with refund), but Turbotax should automatically only debit the $100, not the full $140.

You will have to call support again, or look at your account online, or just wait for them to debit your account for the program fee--you can complain if they also take the pay with refund fee but they shouldn't do that.