Hawaii - "Returns with a Schedule X showing taxable benefits are not eligible for electronic filing"

[cableguy316]

I need to file Hawaii income tax, but when I go to file electronically, I get the error:

Returns with a Schedule X showing taxable benefits are not eligible for electronic filing

I checked with our tax department, this is not true.  They said you are able to file your income taxes online with a Schedule X.

What gives?  Is this a bug in TurboTax?

[CatinaT1]

This should be able to be Efiled. Make sure you have the most up-to-date version. You may need to do a manual update. 

What is a manual update?

[cableguy316]

I updated my software, but I still get the same issue under the Review tab.  It does not let me eFile.   

[MarilynG1]

Check your Schedule X. The form states 'for Line 16, Taxable Benefits: Line 13 minus line 15. If zero or less, enter -0-. Also, include this amount on Form N-15, line 7.'

If you don't believe you need Schedule X you can delete this form from your return.  Here's How to Delete Forms in TurboTax Online.

If you're using TurboTax Desktop, be sure your program is updated through the Online link at the top menu. 

Here's more info on Efiling with Hawaii Schedule X.

@cableguy316 

[cableguy316]

I do have a taxable benefit, so I need the schedule X.  The issue is that TurboTax thinks that makes me ineligible to e-FIle, but according to the tax office in Hawaii, that is not true.  This is an error that needs to be fixed. I can't just delete the form, because the review process will automatically add it back.  I am stuck in a loop.

[helpmedesktopuser]

I have the same issue. TurboTax 2024 Deluxe, windows desktop.

I was able to e-file 2023 Hawaii state taxes last year, which also included Schedule X. However, it is failing to do so with 2024 Hawaii state taxes.

[sakurab808]

I am having the same issue where I cannot eFile for State of Hawaii with Schedule X.  Note: Mine actually calculates to 0 for Schedule X, but TurboTax Desktop version still says I need to include Schedule X and won't let me eFile.  It shows that I am up-to-date with the latest TurboTax Desktop version for State of Hawaii.

[Hanalei]

Continuing to have the same issues as others. I have updated and no luck, I would like to file

[JotikaT2]

Schedule X is available within TurboTax for electronic filing per this Hawaii Individual Form Availability list.  If you have already run the manual update and the state forms are still having an error message upon e-filing, then we can try one more thing.

An option available is for you to provide a TurboTax ".tax2024" file to us that is experiencing this issue so we can take a look at your return.  This will help determine what the issue is and provide you with a solution. 

If this is something you'd like to do, and you are using TurboTax Desktop, on your menu bar at the very top, click Online and then Send Tax File to Agent. When you click to send, you will get a pop-up asking you if you want to send a diagnostic copy for an agent.  Select send and then you will get another popup with a token number.

If you are using TurboTax Online, select an income section on your return to pull up the Tax Tools option on the left side of the screen.  When you see Tax Tools, click on it.  You will then select Tools.  This will pull up a pop up box titled Tools Center.  In this box, select Share my file with Agent.  Click okay on the pop up informing you of what a diagnostic copy is.  You will then get a pop up box with a token number.   

Reply with the token number and we’ll be able to open a TurboTax file with your numbers but not your personal information.  

[helpmedesktopuser]

[phone number removed]-60151317

[Hanalei]

Sorry, I do not see any of these options. I have the application version via Mac

[JotikaT2]

There is an error in the file I received so I'm unable to open it.  Let's try this.  Make sure your program is updated.  This can be done by logging into your desktop product. Select Online in the menu on the top, and then select Check for Updates.

If that does not update your program, you can also manually update your program.

Then, please follow those steps again to generate the token. 

@helpmedesktopuser 

For a Mac, go to the menu at the top of the screen, select Help, then Send Tax File to Agent.

@Hanalei 

[Hanalei]

Thank you for your help

Token:
1384109225-60151317

Please let me know. 

[helpmedesktopuser]

1384109225 - 21126696

turbotax 2024 deluxe is up to date. also ran the super patch on top of it. hawaii e-file is still blocked by schedule X.

[Hanalei]

Any suggestions? Its never done that in all of the years?