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wachen888
New Member

Got e-filling rejected email, but in TurboTax software the "Check E-file status" says "Accepted"

I just e-filed my federal 2020 tax via TurboTax.  Subsequently, I got an email saying that the e-file failed with this message:

IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

 

But, when I went back to TurboTax and clicked on the "Check E-file Status", it says Accepted and that I am done.

 

So, how do I know for certain that my tax return was filed and accepted?

 

Thanks

3 Replies
Critter-3
Level 15

Got e-filling rejected email, but in TurboTax software the "Check E-file status" says "Accepted"

Please contact support via phone for assistance with this; contact details can be found here

cheriefla
New Member

Got e-filling rejected email, but in TurboTax software the "Check E-file status" says "Accepted"

I, too, received that message after filing last night and have tried 2 more times since and same email. I've checked the AGI in both last year's system and last year's return and it is correct. Is TT having issues with their system today? 

Critter-3
Level 15

Got e-filling rejected email, but in TurboTax software the "Check E-file status" says "Accepted"

Once a return is filed successfully then any subsequent filings will be rejected so that is why is shows accepted in the program but you keep getting rejections for the duplicate filings. 

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