Georgia state says that TurboTax did not file my schedule C correctly and has reduced my refund amount by over $700. How does this happen and what can I do about it?

[terriforzayden]

My federal refund was filed, accepted and received. I filed my state at the same time and it was accepted the next day. I've waited over 12 weeks for processing and called Georgia for status. They said that I did not submit a schedule C and reduced my state tax refund by $700. There is a schedule C on my federal, but not my state? What can I do about this?

[CatinaT1]

TurboTax has a special phone number for help with tax letters. Click on the blue button that says "Get help from TurboTax support" after you click here.

Just in case, How to submit documentation for accuracy guarantee claims.