Free state e-filing?

[LarryD4]

I bought TurboTax Premium for my 2022 tax return.  It includes 5 uses.   It says that one of the 5 is supposed to get a free online State return, and that has not yet been used.  I am all ready to file my return, but it is telling me that that I have to pay $25 for the online return.   

How can I get this sorted out?  Does Intuit have any actual employees who I could talk to about this?

[xmasbaby0]

@LarryD4 The software you purchased included the program to prepare state returns for that one state of your choosing.  E-filing the state returns is an extra fee, which, unfortunately, many users do not understand.   You can avoid the state e-file fee by printing and mailing the state returns instead of e-filing them.   If you really want to e-file state returns it will cost you $25 each time.  Do NOT choose to pay that $25 fee from your federal refund or you will also be charged a "refund processing fee" of an extra $39 in order to do so.