Form 8962

[anaortigoza]

Form 8962: Your calculations could not be completed. Reference code: 6-399-259. The error Im getting. And I don’t have a 1095-A. I click on I don’t have it and still is showing the error, I also talked with an agent and she couldn’t figure it out, told me she’ll call in an hour and never happened.

[DawnC]

Use the Delete A Form tool to remove any and all instances of Form 1095-A and Form 8962 in your return.    

How to delete forms in TurboTax Online 
 

How to delete forms in TurboTax Desktop

[DoninGA]

See if your return shows a Form 8962 and Form 1095-A as being included with the return.  If so, delete those forms.

When using the online editions -

Click on Tax Tools on the left side of the online program screen

Click on Toos

Click on Delete a form

When using the desktop editions, click on Forms

When in forms mode see if the 8962 and 1095-A are listed on the left side of the page.  If they are click on each one to open and then click on Delete Form at the bottom of the form.

[anaortigoza]

I don’t have the 8962 form or 1095-A to delete. We already check twice 

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.